1. Purpose
This policy aims to provide all guests with a wonderful dining experience with high food quality, regardless of whether the guest has special dietary needs or not.
2. Scope
The policy applies to all guests and visitors as well as to employees, auxiliary personnel and hired personnel.
3. Objectives
Ensure that all guests have a pleasant stay with us Create a safe environment for everyone in the World Trade Center Ensure that each employee understands their role in the special diet work
4. Booking procedures
When booking where someone needs a special diet, the booking manager fills in the Excel sheet that we have developed. It states which guests are in need of special diets (first name, initials or a number is sufficient). We want the information as early as possible, but no later than 5 working days before arrival, to ensure that we can deliver the best experience.
You can download the Excel file here
5. Responsibility
The management has the overall responsibility for ensuring that the special diet policy is followed and the Head Chef coordinates the ongoing work and is responsible for documentation and training. All employees and hired personnel are required to follow established procedures and report deficiencies or incidents.
6. Review
WTC Stockholm works with continuous improvement. The special diet policy is followed up at least annually and revised if necessary.
7. Other
We do not take responsibility for personal preferences or lifestyle diets, such as LCHF, GI and keto. We are also not able to guarantee an environment free from airborne allergens or traces of allergens. In addition to the 14 allergens below, we take into account vegetarian/vegan diets, pregnancy diets and cultural and medical special diets. Please contact us if you have any questions.